Showing posts with label travel technology solutions. Show all posts
Showing posts with label travel technology solutions. Show all posts

Monday, 23 March 2020

Travel Agent Software Should Simply Your Life


With so many different suppliers offering so many different deals, sometimes keeping track of, making price adjustments and promoting special offers into a full time job for many travel website owners.  In order to keep pace with the ever changing airfares and the multitude of special promotions that cruise lines offer, today's travel booking solutions must have the capability to quickly and easily adjust a product’s selling price and include value add offers.


Fortunately, much of the travel agent software that is available today can help simplify the process with powerful business rule features. Many of these applications includes features that allow business owners to easily adjust a product’s selling price by defining their own markup, discount, value add offers and more while supporting both Business to Business and Business to Consumer sales channels.

In addition to the basic functions such as markup and discount, some cruise booking engines incorporate custom rule types such as fixed cruise deposit amount, master promotions and agent commissions.  Agency owners can even define additional filters to decide which type of booking or selling channel they want to apply a specific business rule to.   There’s a wide variety of rule filters that can be included such as the ability to define a rule by website, supplier, travel dates, destination and more.  These powerful filters allow rules to even be defined according to the day week and time of day a booking is made.  Newly added or modified rules are usually applied almost instantly, ensuring the best deals are offered to customers accessing the booking engine.  

Travel agent software that manages fast, live connections with the relevant supplier content is an important element that is key to success online.  Quite often the “global” content sources may not be applicable to a local market, requiring integration of “local” content sources to offer clients in the market the supplier products they are looking for.  

The travel agent software available in the market today provides business owners with unique custom business solutions that result in operational efficiencies and reduced costs.  Some of these applications are fully customizable and can provide both Business to Business and Business to Consumer solutions that will help your business automate processes and increase revenues while reducing the time and effort required to complete a transaction. 

The travel agent software available today has a vast amount of information and integrated into the application to help agents and consumers make a decision during the shopping process.  Hotel booking engines include links to media files and rich content containing detailed hotel descriptions.  Cruise booking engines include a vast amount of cruise line information linked to media files and rich content. And for those customers using a Smart Phone or Tablet, some applications are built using innovative responsive technology that automatically adjusts the layout of the display based on the type of device being used.

Finding the right online booking solution can be an important decision for your travel business.  Finding the right technology partner can be even more important.

Monday, 23 December 2019

Travel Technology Solutions Provide Options


There are so many different types of travel content available and so many different travel technology solutions available that it is difficult to know which the best fit is for your company.  While one booking engine may have the great functionality and the features you need, it may not have the content your clients are looking for.  On the other hand, you may find a travel booking solution with the perfect content for your clients, but then discover that it is missing the functionality and features your business needs.

For your content source, you may want to consider different sources for different product types.  For example, if you sell multiple products such as Cruise, Air, and Hotel, you may want your technology solution to access cruise content using one source, but look to use a totally different connection for your airline bookings and perhaps another source for booking a hotel.  Finding all the right travel-related content sources in a single online booking solution that has the features and the functionality you need can be overwhelming at first and a bit of a challenge at best. 

The solution to your problem may be an online booking engine with the features and functionality you need to properly manage your business that also has a flexible supplier connection a gateway which will allow you to access different content sources for different travel products.  Some of the more advanced travel booking engines even allow you to choose specific content sources by Supplier, providing the ultimate in content source flexibility. And as preferred supplier relationships become increasingly important to securing the best price and commission levels, display biasing has become a tool some Travel technology solutions provider agencies to promote their preferred suppliers over those that are not preferred.  The ability to bias the availability display for one supplier over another allows an agency owner to steer consumers to preferred suppliers and increase their overall profit. Many suppliers are quick to recognize the benefits of a biased display and may offer increased commissions and/or marketing support to those agencies with an online booking solution that has this biasing capability.

Travel technology solutions also need the ability to quickly and easily define business rules so business owners can maximize their profits. The ability to include value adds offers or special deals in the availability display can be an essential marketing tool when you are promoting special offers and deals online. Your travel booking engine needs to be able to keep up with all the different specials and promotions that Suppliers are making available today.  Selling price adjustments and value add offers should be quick and easy to set up and have the flexibility to define a business rule to be specific to a market or channel, travel or booking dates, supplier and more.

Finding a travel technology the solution that has the functionality and content you need is an important decision for your business, finding the right technology partner to assist you can be even more important.

Wednesday, 31 July 2019

When Was Your Last Technology Check-up?

Is it time to evaluate the way you conduct business and see what improvements can be made?  When was the last time you evaluated whether your business is operating as efficiently as it could?  Are you offering the products and services that your clients are looking for? Have the travel technology solutions your business is using kept pace with that of your competitors?

First consider whether you are offering to assist your clients with all of their travel arrangements. If you are selling your client an airline ticket for a quick business trip or a week’s long vacation, chances are they may need to book a hotel as well.  So, access to hotel reservation software is something you may want to be sure to consider when looking at your travel booking solution. Check if it includes access to links to media files & rich content to assist with selecting the right hotel property during the shopping process. Make sure the application can be customized to match the “look and feel” of your company’s specific branding.


A good technology partner can help you automate the content as well as any include amenities once you have identified the content providers that match your client’s requirements. Planning or changing travel plans are no exception, so your hotel booking engine needs to support these features and benefits not only during the research and shopping process, but the entire booking process as well. You’ll need the flexibility to control your business rules a variety of ways, so here is where you want to make sure the application has the flexibility you’ll need.  Price adjustments should have the flexibility to be calculated as a fixed dollar amount ($) -or- a percentage (%) of the fare.  Business Rules should be easy to enter with the ability to define filters for a specific product type, supplier or travel date.

Make sure to check if you are serving your customers via the channels they prefer.  For today’s customer on the go, mobile ready travel technology solutions are an option you’ll want to consider. Many consumers use different devices as they research and eventually purchase products online.   For instance, some may start their initial research using their smartphone, but switch to a Laptop to complete the purchase.  Others will choose to use their handheld device exclusively. Either way, the hotel reservation software you use needs to be ready to serve these customers on the device they choose.

And lastly, you will not want to overlook how the travel technology solutions you are using have kept pace with the latest technological developments and whether they allow you to easily expand your business. If you plan to participate in the Global Marketplace, you’ll need a hotel booking engine that can easily handle multiple currencies as well as multiple languages.  Look for “state of the art” applications that are flexible & fully scalable and will easily grow with your business.

Identifying hotel reservation software with right combination of content and product features for your travel technology can be a critical decision for your travel business, finding the right technology partner can be just as important.

Tuesday, 25 June 2019

Grow Your Travel Business with Travel Booking Solutions


There are such huge numbers of various sorts of substance available thus a wide range of online Travel Booking Solutions available today that it is once in a while difficult to know which the best fit is for your organization. While one booking engine may have the extraordinary functionality and the highlights you need, it might not have the substance your clients are looking for. On the flip side, you may discover a travel booking solution with the ideal substance source, yet find that it is feeling the loss of the functionality and highlights you need.

On the off chance that you are selling multiple travel items, you may need your booking engine to get to hotel substance utilizing one source, however look to utilize a totally unique association for your airline bookings or maybe several different sources when booking a journey. Finding the all the correct travel related substance sources in a single online booking solution that has the highlights and functionality you need can be overwhelming at first and somewhat of a challenge, best case scenario.

The solution to your problems might be found with an online booking engine with the highlights and functionality you have to properly deal with your business that also has a flexible supplier association portal which will allow you to get to various substance hotspots for various travel items. A portion of the further developed Travel Booking Solutions even allows you to pick explicit substance sources by Supplier, giving the ultimate in substance source flexibility. Let's assume you need to utilize your GDS to make the vast majority of your voyage bookings, aside from a couple of where you want to utilize an immediate association for quicker reaction time or improved functionality. Your booking engine should almost certainly quickly and easily bolster these various associations and realize when to utilize each.

As favored supplier relationship become increasingly imperative to verifying the best cost and commission levels, display biasing has turned into a tool for some organizations to advance their favored suppliers more than one that is not liked. Much of the time, the ability to inclination the display towards one supplier over another allows an organization to control customers to the Supplier they acquire the best commission with, therefore expanding their overall benefits. Numerous Suppliers rush to perceive the advantages of a one-sided display and some may offer expanded commissions and advertising backing to those with an online booking solution that has this capability.

Travels Booking Software also need the ability to quickly and easily characterize business rules so you can augment benefits and include value include offers or special deals in the availability display. Your online booking engine should almost certainly stay aware of all the various specials and advancements that Suppliers make available today. Selling value alterations and value add offers should be anything but difficult to characterize and have the flexibility to characterize a rule by a particular market, travel dates, booking dates, supplier uses and then some.

Finding a travel booking solution that has the functionality and substance you need is a significant choice for your business, finding the correct technology accomplice to help you can be considerably increasingly significant.

Monday, 17 June 2019

Travel Agent Software Needs Flexibility


The internet has dramatically changed the way that the world researches and shops for everything from appliances to airline tickets.   The ability for consumers to shop online means retailers now have the opportunity to sell their products or services 24 hours a day, 365 days a year.  Today’s online retailer virtually always opens for business.  So today’s Travel agent software must be designed to provide the flexibility to serve these consumers when and how they choose.
You’ll need an application that allows your travel business to serve customers via multiple channels including Business to Business (B2B) for those consumers that still like to speak with a travel agent call center to discuss and book their travel arrangements.  For consumers shopping online, you’ll need an easy to use Business to Consumer (B2C) online booking engine, but make sure it is a mobile ready so you can easily serve consumers using any device, including their smartphone.
The internet has also made the world a smaller place for retailers and the travel industry is no exception.  No longer limited by “brick and mortar” store fronts, today’s travel agent can serve customers anywhere in the world with the right travel agent software.  Those who are looking to reach Latino consumers may want to consider an online booking engine that has multi-language capabilities so they interact with these customers online in Spanish.  For those looking to expand beyond their country’s boarder, the online booking engine needs to easily support multiple currency types.  It will also need to consider any local requirements and regulations for online commerce in a specific market.
Your travel agent software will also need the flexibility to easily define business rules and promotions for each specific market so you can easily take advantage of market specific deals and promotions.  Easy to use business rules will allow you to manage and localize what your customers are offered in each market.  Choosing online travel booking software that has the flexibility to quickly define business rules using a wide variety of criteria can help any size business compete with even the largest online retailers.
The ability to quickly and easily customize a sub-website’s “Look & Feel”, including unique headers and footers for each can be a powerful tool when working with an affiliated agency or group.  Flexibility to choose the language or currency used as well as products offered can be critical to your success in a new market.
So whether you are looking to serve a new customer group, expand your service into new geographic markets or just distribute online to multiple websites, flexibility is key.  Flexible & fully scalable applications can help you grow your business to serve new customer groups as well as new easily expand into new geographic markets and still allow your business to maintain its own unique brand identity.   Flexibility to grow and expand your business is key when deciding on the right travel technology solution for your business, choosing the right technology partner can be even more important.

Wednesday, 13 February 2019

Travel Technology Solutions Continue to Evolve



Many people who use a travel booking engine never really give them much thought. The world has become so accustom to using technology in their day to day lives that it's become hard to imagine life before things like laptops and cellphones existed. I recently had a revelation while reading about the resurgence of the flip phone. Some may classify the flip phone as recent technology when considering how far technology has progressed in just the last 30 years, but the flip phone already instills a sense of nostalgia for many!

Technology in general has advanced so far over the last 30+ years and travel technology solutions have always been quick to embrace the latest advancements. The ability for anyone with a smart phone to research and book their entire travel is a long way from the days when you had to visit your local travel agent to research options and approximate costs for a trip.

Today's travel technology solutions can easily bring content for airlines, hotels and even cruise lines into a single platform and allow Users to custom build their own packages. A vast improvement from the days when travel agents had to use several different systems and methods to build a vacation package. Gone are the days of using one GDS to book airline reservations, another system to research hotel accommodations and perhaps a third application to book a cruise. The process of coordinating flights with a cruise and hotel accommodations can be a time consuming and complex process. Fortunately, the complete travel packaging solutions available today streamline the entire process with dynamic packaging modules that allow agents or consumers to custom package a cruise, airline reservations, hotels accommodations and other travel products in real time for example.

Travel technology solutions with multi-language & multi-currency capability, including optional exchange rate modules are important if you plan to expand internationally. Access to local content can be critical in some markets and some may require payment gateway integration for packages. Today's online booking engines enable Agency owners to integrate any local content that they may have contracted for themselves for which online booking capability is not available. They can easily add this content to their overall offering and build a day to day itinerary for their customers to book. Unique product features allow Agents to simply save whatever information they've put together for their customer as a quote. Then if the customer calls a few days later, the agent can simply click a button and within seconds the system will check the availability and price for the packaged quoted and allow them to proceed with completing the booking. These travel technology solutions streamline the process to build a vacation package and can save agents considerable time while expanding the products and services they provide customers.

Choosing the travel technology with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer with the content they are looking for can be just as important.

Wednesday, 16 January 2019

Flight Reservations Are a Key Component



Airlines have become such an integral part of travel for so many, that it should come as no surprise that a flight reservation system is an integral piece of any travel booking solution. Airline reservation systems have come a long way since the days of the first computerized reservation systems (CRS) launched decades ago. Whether your travel business' focus is on Corporate or Leisure, most travel itineraries include airline segments.

For Leisure agents, especially those selling Cruise vacations, combining the different travel elements can be challenging as well as time consuming. Airports and flight arrival times need to be coordinated with cruise departure ports and passenger embarkation times. Travel time and options between airports and cruise ports can vary greatly, further complicating the process. And with the majority of cruise passengers requiring a flight to get to their cruise departure, a flight reservation system can be an important component of a cruise vacation.

Finding the right hotel to match an airline itinerary can be challenging. Travel booking solutions that prompt the user to explore hotel options based on the flight arrival and departure date/s can help simplify the entire process. Features like integrated Hotel information and descriptions linked to rich media can help the User select the hotel and room type that best fits their needs. Live pricing and availability with Suppliers ensure the most accurate information is used. From an agent's workflow perspective, a day to day itinerary is built for customers that easily shows them what their schedule is.

Sophisticated rule engines can allow a travel agency owner to deliver the right marketing message to their Users. Selling prices can be easily adjusted and rules entered that actually consider published airfares, negotiated/private airfares as well as consolidator airfares. Travel Agents that use a flight reservation system that integrates cruises and hotels can even just show the one total price to the customer. B2B, B2C as well as B2B2C channel capability give today's agency owner the flexibility to serve customers the way they choose. And with today's mobile world, don't forget travel booking solutions need to be mobile ready. Look for travel technology solutions built using innovative responsive technology that automatically adjusts screen size and layout to the type of device being used.

Air content should be easily added using any of the major GDS's using your agency ID and your travel booking engine should be include multi-language & multi-currency capability.

Travel booking solutions should help streamline the entire sales process and reduce the amount of time it takes your agency to Train new agents, allowing them focus on selling faster. There are even Packaging options that allow Travel Agents to price multiple products, bundle them into a package and sell them as packages easily online.

Choosing a flight reservation system with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer with the content they are looking for can be just as important.

Tuesday, 27 November 2018

Travel Technology Solutions Help Drive Travel and Tourism



Travel & Tourism is an important economic activity in most countries around the world and helps to produce prosperity across the globe. Tourism brings people from different cultures closer together, creates jobs and helps drive the export of goods and services. When you consider the impact that the travel industry has on commerce across the board, it's no surprise that travel technology solutions have been pioneers in online commerce.

The travel industry is estimated to account for about 10%+ of global GDP and nearly one (1) out of every ten (10) jobs worldwide and last year was one of the strongest years of worldwide growth in nearly a decade thanks to strong consumer spending. But Travel & Tourism's total contribution to the world's economy goes deeper than the money spent during a trip. In addition to the obvious expense for products such as airline tickets, hotel accommodations, cruise vacations or ground transportation, the industry provides significant indirect benefits to other industries. Consumer spending on local entertainment or attractions, food & beverage services as well as retail spending before and during a trip can all be considered the result of travel and tourism. Even companies developing travel technology solutions owe their existence in part to this important and exciting industry.

All signs indicate that consumers will continue to use their smartphones as more and more as they become constantly connected to social media. If you're not making your product available on all channels you are potentially surrendering your customers to the competition. As a result, mobile ready travel technology solutions are becoming increasingly important for any travel business looking to reach these customers. People are not only using today's mobile devices to interact with each other, but they are also using these devices to make a significant number of purchases online. Some consumers may use various different devices as they research and eventually purchase products online. For instance, many consumers may start their initial research using their smartphone, but then switch to a Laptop to complete the purchase. Others will choose to use their handheld device exclusively and access a mobile booking engine to complete their purchase. Either way, your business needs to be ready to serve these customers on the device they choose to use.

Today's state of the art travel technology solutions can take full advantage of the easy access to content and powerful features that an online booking engine offers combined with the ease and mobility of using a smartphone. The competitive online market also requires agency owners have the flexibility to quickly and easily control a product's selling price based on a wide range of criteria including travel or booking dates, supplier or class of service.

Finding an online booking solution with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's consumer where and how they shop for travel can be just as important. If you're not making your product available on certain channels, then you are surrendering your customers to the competition.

Friday, 6 July 2018

Travel Technology Needs Integration Capabilities



Customer Loyalty programs, new distribution technology and strategic alliances are all playing a significant role in today's competitive marketplace. Loyalty programs have been used by the travel and tourism industry for years and remain an important marketing tool for Suppliers to attract and retain their best repeat customers. These programs have become an integral part of many the marketing plan for many businesses and can drive consumer behavior significantly.

With VIP special discounts and travel benefits being some of the most popular rewards offered by many industries, travel technology solutions that seamlessly integrate with company loyalty program can be a great benefit and good way to ensure your customers receive the best deals possible. Lucrative discount offers as well as value add offers loyal consumers have earned can be seamlessly integrated into their travel booking. Loyalty program integration with an online booking engine can come in the form of gift cards, travel rewards, discounts or even actual merchandise with the integration being seamless to the end user and relatively quick to set up.

Businesses have been quick to learn that moving sales to E-commerce saves them time and money. Online sales are typically the most cost effective way to serve customers today and innovative new technology helps software solution providers design and develop flexible & fully scalable applications that easily grow with any size business. As the use of mobile devices has exploded over the past few years, easy to use mobile ready solutions have become an important extension of any online retailer. Airline reservations were the first to gain popularity with online booking solutions, so it makes sense that an air mobile app is quickly becoming an important selling tool in today's mobile society. These state of the art air mobile apps use all the powerful administrative features that an online booking engine has to offer combined with the ease and mobility of a smart phone.

And with the price competitive marketplace that exists today, Supplier availability and fares can fluctuate by the minute. Airfare wars, last minute hotel room discounts or free cabin upgrades on cruises can all change the offer. Travel technology solutions that leverage the live connections large Global Distribution Systems (GDS) like Amadeus, Sabre or Travelport have with airlines are able to provide the latest fare availability and complete an airline booking in real time.

Travel technology solutions must provide the ability to easily control business rules such as price adjustments, value add offers or targeted promotions. The flexibility to control business rules a variety of ways can be critical, so here is where you want to make sure the application has the flexibility you'll need. For example price adjustments should have the flexibility to be calculated as a fixed dollar amount ($) -or- a percentage (%) of the fare and apply to certain sales channels or affiliate groups. Business Rules should be easy to define and include filters for a specific suppliers, or product.

As competing for customers becomes increasingly competitive, travel technology solutions should include features like loyalty program integration, mobile ready applications and secure, live connections to supplier content. Finding an online booking engine with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer where and how they shop for travel can be just as important.

Monday, 9 April 2018

The World is Just A Few Clicks Away Thanks To Travel Technology



Thanks to the advances in online travel technology, access to book travel anywhere in the world is truly just a few clicks away for anyone with an internet connection. Airline reservations, hotel accommodations and even cruise vacations can all be booked quickly and easily online. Travel agents have been quick to learn this and have launched their own travel agency websites with online booking engines. But with so many suppliers offering so many different deals, keeping track of price adjustments and promoting special offers can be a full time job for many travel website owners. In order to keep pace with changing prices and the multitude of special promotions that Suppliers offer, travel technology solutions must have the capability to quickly and easily adjust a product's selling price and include value add offers right in the availability display. This includes powerful business rule features that allow Client's licensing these applications to easily define their markup, discount, value add offers and more while supporting traditional Business to Business to (B2B) as well as Business to Consumer (B2C) channels.

In addition to the basic functions such as markup and discount, todays travel technology must incorporate custom rule types such as fixed deposit amounts, master promotions and agent commissions. Agency owners can even define additional filters to decide which type of booking or selling channel they want to apply a business rules to. Filters include the ability to define a specific Rule by affiliate agency, supplier, departure date & location, destination and more. With numerous powerful filters, some solutions allow rules to even be defined according to the day week and time of day a booking is made. And in many cases newly added or modified rules are applied almost instantly, ensuring the best deals are offered to customers.

Travel technology solutions can provide operational efficiencies and reduce overall cost to serve a customer. Fully customizable, these applications automate processes and increase revenues while they reduce the time and effort required to complete a travel booking. Many online booking engines include a vast amount of descriptions linked to media files & rich content to assist in the shopping process. Live access to content is provided to be sure the most accurate availability and pricing is used. And for those customers using a Smart Phone or Tablet, applications should be built using innovative responsive technology that automatically adjusts the layout of the display based on the type of device being used.

The travel technology solutions available today makes it easy for any size agency to compete with the largest online players. Many are easily customizable to match an agency's brand identity and provide the features and tools to manage business online. Online travel booking engines can lead to more profits, but only after careful planning and successful implementation. Launching an online booking engine alone will not guarantee you receive bookings from your own website, you'll need to also implement a solid online business strategy.

So while technology has made it easier to research and book travel online, finding travel technology with right combination of content and product features can be a critical decision for your travel business. Finding the right technology partner can be just as important.

Sunday, 18 February 2018

Travel Technology Solutions Vary



Today's best travel technology solutions are designed serve multiple sales distribution channels. There are Business-to-Business (B2B) solutions for Agents to use, Business-to-Consumer (B2C) solutions for Customers shopping online, and even Business-Business-Consumer (B2B2C) solutions that allow an agency owner to extend their reach to include outside Agents looking for their own web presence. And there are applications designed to book all types of travel components.

Online air booking engines can help your travel business increase revenues while reducing the time and effort required to complete an airline booking. Some even have the ability to simultaneously search multiple content sources for the best price. Revenue management tools can mark up or mark down a product's selling price by airline, itinerary, class of service, dates and more. And some airline reservation systems even provide access to services and amenities like interactive seat maps so passengers can easily select their seat, request special services or make their onboard meal selection in advance.

Hotel Booking Engines include the ability to search for a hotel near specific points of interest or neighborhoods within a city. Links to media files & rich content assist the User with selecting the right hotel property during the shopping process. Some travel technology solutions even use innovative responsive technology that automatically adjusts the screen display layout based on the type of device being used.

Even cruise vacations can be booked easily online with the right cruise booking software. A cruise booking engine needs to include a vast amount cruise line, cruise ship and cabin descriptions to assist during the shopping & booking process. Links to media files & rich content such as cabin photos, ship images and deck plans enhance the User experience and are often integrated throughout the booking engine display.

A hosted Booking Engine's headers, footers and style sheets can sometimes be easily customized to provide a seamless online experience. Complete private label versions are also supported where the complete layout can be customized to meet specific requirements. It is best when Live access to supplier content is provided to be sure the most accurate availability and pricing is used. And customer loyalty programs have become so popular with travel suppliers making it critical to include a customer's loyalty program ID with the reservation.

Travel technology solutions with dynamic packaging tools have become increasingly popular as consumers look for a single application for all their travel needs. Online dynamic packaging solutions are usually an extension of an existing booking engine but designed to allow agents as well as consumers to package and price cruises, flights, hotels and other travel products together in real time. Custom Packaging solutions allow agency owners to custom tailor a specific travel package and sell it online.

Not matter what type of travel you sell, choosing a travel technology solution with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer with the content they are looking for can be just as important.

Tuesday, 6 February 2018

Travel Technology Solutions For Today's Trends



The new year provides a sense of a fresh start and is a great time to get things in order and make some changes to improve our personal and professional lives. It is an excellent time evaluate the travel technology solutions your using and to reflect on the previous year's success and failures so you can adjust your business plan moving forward. A key factor to consider is what travel trends consumers will be looking for in the coming year and what travel technology solutions are available for you to reach them. Luckily there are a ton of trend forecasters out there studying consumer trends and ready to share what they believe will be "big" in travel over the next 12 months. Some of the suggestions you have probably heard before such as longer trips for many Baby Boomers and the increasing popularity of cruise vacations.

The rise of sustainable travel and Ecotourism is a trend that can be associated with the fact that so many consider preserving natural resources and protecting the environment extremely important. As a result, many have not only adjusted how they live on a daily basis, but also how and where they decide to spend their vacation.

The physical fitness craze has even spilled over into travel with may now looking to make their travel plans around various races or events they plan to compete in. To capture this market, some have started to develop city packages around events such as marathons or other races that their clients are participating in. A local running club or sports team can sometimes be an excellent source of information and may even be able to provide a list of potential interested clients. Music festivals and other major events also draw huge crowds and can be an excellent opportunity to create a custom package for potential out of town customers interested in attending the event.

Activity based vacations have become popular with today's consumer looking to do something more than just sitting on a beach sipping a cold drink. Scuba diving packages, rock climbing expeditions and even bicycle vacation packages are all becoming increasingly popular. You need to Identify where the sales opportunities are and what travel technology solutions are available to pull it all together.

And don't forget that the mobile revolution is one of the biggest social trends of all, so look for travel technology solutions built using the latest responsive technology to ensure your online solution is easily available to customers regardless of the type of device they choose to use. Research indicates that many consumers use different devices as they research and eventually purchase products online. For example, many consumers start their initial research using their smartphone, but switch to a Laptop to complete the purchase. Others may choose to use a handheld device exclusively. Either way, you need to be ready to serve these customers on the device they choose.

Finding a travel technology solution with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer can be just as important.

Tuesday, 2 January 2018

Collaboration Creates Great Travel Technology



Experience has shown that some of the best solutions are the result of collaboration. Travel Suppliers and Travel Agents each provide valuable input to assist in the design and development of the ultimate travel booking engine. Each of these entities play an important role in the process and any solution needs to meet their unique, individual needs.

Airline reservation systems have been around for decades. They were started initially by the major airlines in order to automate reservations as their number of flights and associated bookings grew at an amazing pace. Initially these were internal reservation systems that were used by airline reservation staff to confirm bookings and check flight information. As the airlines flight networks grew, it was not long before the airlines began offering Travel Agents their own version of these systems to book that particular airline. It was not long after that when strategic marketing partnerships brought car rental companies and hotels into the airline reservation equation and started offering these services as well.

Today's travel technology solutions are a result of years of technological evolution and have helped lead the online revolution. Today's online booking engines can provide the tools for any size business to compete with even the major online players. There are a countless number of travel booking engines available in the market today and choosing the right one for your business can be critical decision. You need to identify the various travel components you'll need as well as how your clients prefer to research and book their travel arrangements. You'll also want to consider any alliances or preferred relationships you have with suppliers or other travel agents to make sure they are included. Over the years, many travel agencies have formed closer working relationships with other individual agencies or large Consortia. The ability to expand distribution of an agency's airfares to affiliated agencies quickly and easily is an important tool for many selling airline tickets today.

With so many airfares and so many agencies forming alliances, the ability for an air booking engine to simultaneously search multiple content sources for the best airfare can be a crucial advantage. Today's competitive market requires agency owners have the flexibility to easily control a product's selling price and maintain their competitive edge. Today's best travel technology solutions allow business owners to adjust prices based on a wide range of criteria including travel or booking dates, supplier or class of service.

Travel technology solutions have even kept pace with the consumer trend of using mobile devices to research and book travel. For instance, there are dedicated air mobile apps available for those travel businesses looking for an app for their individual brand. For those who are simply looking to make their online booking tools "mobile friendly", there are applications available that automatically adjust the screen size and layout based on the type of device being used. Mobile Apps and mobile responsive technology are not just for big business either. Travel software companies can now provide any size travel agency affordable solutions built with the latest technology.

Finding a technology solution with the right combination of options for your travel business can be a critical decision. Finding a technology partner with flexible solutions that will help you reach your customers when and how they shop can be just as important.

Wednesday, 29 November 2017

Travel Technology Should be Integrated, Live and Mobile



As competing for customers becomes increasingly competitive in any business, travel technology solutions now include features like loyalty program integration, mobile applications and secure, live connections to supplier content.

Company Loyalty programs, new technology and strategic partnerships all play an important role in today's competitive travel and tourism industry. Loyalty programs have been used by the travel and tourism industry for years and remain an important marketing tool to retain customers for suppliers and agencies alike. A travel booking engine with Loyalty program integration can ensure your customers receive the lucrative discount offers as well as free gifts they have earned while booking with a travel agent. The Loyalty program integration with travel technology can come in the form of gift cards, travel rewards, discounts or even merchandise with the integration of an online booking engine being seamless to the end user and relatively quick to set up.

Do you know what type of special promotion or offer a supplier may offer loyal customers or whether your travel booking engine will be able to easily take advantage of these offers? A technology partner that collaborates with all the different parties involved and considers feedback from each when designing an application may be something to consider.

Travel technology solutions need to be available to customers on whatever device they choose to use. As the use of mobile devices has exploded over the past few years, an easy to use air mobile app has become an important extension of any online travel booking engine. Airline reservations were the first to gain popularity with online booking solutions, so it makes sense that an air mobile app is quickly becoming an important selling tool in today's mobile society. While innovative responsive technology allows mobile ready travel technology solutions to automatically adjust an online booking engine's screen size and layout based on the type of device being used.

Live access to content needs to be provided to be sure the most up to date availability and pricing is used. Your travel booking engine needs to provide live access to the type of relevant content your customers are looking for. And for those looking to expand their reach of their travel business with affiliated agents, an online booking engine needs to be able to quickly and easily add affiliated agents and websites.

But it is not just about using the latest technology, but it is also about using the technology in a way that allows your business to operate more efficiently and increase your revenues. While your technology partner may have the latest platform or development tools available, they may not have the detailed understanding of your business required to develop the best solution for you. This is where travel technology companies that collaborate with both their customers as well as travel suppliers are often able to design travel technology solutions with features that can really help a business succeed.

Finding the right travel technology solution for your online business will play an important role in determining your success. Finding the right technology partner may be even more important.

Wednesday, 1 November 2017

Travel Technology Packaging Solutions



Travel technology solutions that are easy to use, mobile friendly and can be easily customized to client look and feel are key to competing in today's online market place. Finding a solution with the ability to handle multiple currency and languages to truly meet a global audience on a computer, tablet or smart phone is key if going global. Mobile First should be your philosophy for all development, not just for the front end but also the administrative console as well. This way Agents as well as customers can use their tablets, iPads, phones to book and manage travel with a booking engine that is completely mobile friendly.

The ability to combine travel products either pre-packaged or dynamically online have become increasingly popular with today's consumer. Most custom packaging products allow a travel agency to tailor make holiday travel plans and then convert them into packages to be sold online. There are some travel technology companies that have developed dynamic packaging engines around Air + Hotel Accommodations and even Tours or Activities, but very few that have successfully launched a global cruise booking solution. A cruise booking is one of the most complex travel booking transactions and only a few industry leaders offer live connectivity to cruise lines globally including ability to book into group or charter inventory. The productivity gains the fast and flexible travel technology that these companies can offer is amazing. Agents can quickly compare multiple cruise lines and prices in a single search. The best continuously updates and innovatively caches the data on their servers for quicker responses increasing agent productivity and earning power.

Some products use cruise as the base of the transaction and then add other travel products like air, hotel accommodations and even activities as part of or around the cruise. Some have unique features and the capability to offer a predefined package tailored by a vacation expert or to make their own cruise holiday package that includes flights, hotel accommodations and even activities.

Most of today's Dynamic Packaging products were developed as extensions existing travel booking engines. These packaging engines were designed to package and price cruises, flights, hotels and other travel products in real time. The dynamic packaging module takes advantage of the existing connections with various suppliers and the dynamic and innovative rules engines available allow an online travel agency to deliver the proper marketing message to their users whether that be an agent and/or their customers.

Much of the innovation within many travel technology solutions occurs in what's known as the 'Rules Engine. This valuable tool allows a travel agency owner to customize and deliver the right marketing message to both agents and their online customers. The typical Rules Engine can be rigid and time-consuming to manage, but some innovative travel technology companies have changed this. Rather than a limited selection, they offer different rule types allowing agents to choose from options such as on-board credits, rewards points, value adds, discounts, mark-ups etc. They can be easily set and applied automatically based on a variety of predefined filters.

Finding the right travel technology solution for your travel business is important, finding the right travel technology partner can be even more important

Friday, 22 September 2017

Driving Efficiencies Through Innovation



The innovative technology that is available today has made us all more efficient in so many ways. Smart phones allow us to have telephone conversations from just about anywhere and we are all just a few clicks away from checking our email or social media. Not sure how to get somewhere? Check your smart phone for directions. And today you can purchase just about anything right from your phone as retailers become increasingly focused on mobile ready technology.

There's a wide range travel technology available today depending upon your specific needs. Everything from easy to use "out of the box" solutions for those just getting started to unique custom business solutions designed to specifically meet the needs of your business are available. There are even "out of the box:" solutions that can be easily customized to support your own unique brand identity. These solutions can be valuable features for online travel agencies looking to build and protect their brand.

In today's mobile world, travel technology solutions need to have a User experience designed to maximize sales while making the research and booking of travel arrangements easy. Efficiencies in the way that a travel agent interacts with their customers can help save the time it takes them to create a travel related booking and increase an agent's overall sales volume. For example, having the right special offers in place and being able to quickly identify them right in the availability display can be just as important as the ability to easily adjust a product selling price in today's competitive online environment. Many of today's online booking engines include powerful business rules features that allow business owners the flexibility to easily pre-define price adjustments and "value add" offers using wide variety of filters including type of service, supplier, travel dates and booking channel to name just a few.

Travel technology should provide your business access to all booking channels. This includes traditional business-to-business (B2B) as well as business-to-consumer (B2C) and even business-to-business-to-consumer (B2B2C). For those looking to expand their sales network to include home based agents, the ability to extend the use of the online booking engine to these groups will allow you to expand the reach of your sales network. Mobile ready applications are another key feature to look for.

Innovative travel technology solutions that quickly and easily combine travel components such as Cruise + Air + Hotel together to create Custom Packages have become increasingly important as travel agents look to create unique packaged offers to their consumers. The Dynamic Packaging of components has also become increasingly popular with consumers looking to create their own unique packaged experience. Booking Engines which automatically offer a hotel reservation after an airline reservation is complete not only make the booking process more efficient, but can also help your travel business increase hotel bookings significantly and drive up your overall sales volume.

Finding travel technology that will have your online business driving efficiencies through innovation is important. Finding the right technology partner to help make this happen is the key to success.

Monday, 31 July 2017

Collaboration Developing Travel Technology is Key



There are so many online travel technology solutions available in the market today offering so many different product options that finding the right one for your business can often be overwhelming for many. Of course you'll want to find a solution that accesses the content you are looking with the administrative tools you'll need to adjust a products selling price or offer a special promotion. Most of the online travel booking engines in the market today come with these basics which can be enough to get you online. But is simply getting your business online enough in today's crowded marketplace?

A handful of large Online Travel Agencies (OTAs) control a significant portion of the mass market where price is a main driver. These online conglomerates have amassed such "buying power" with travel suppliers that they are able to secure the lowest prices available at the highest commission rates, making them difficult to compete with on price alone. Many have made significant investment in technology and infrastructure to improve their efficiency which has secured their competitive advantage even more.

But there is hope for those looking to compete online with these giants, it's just a matter of doing your research, developing your strategy and implementing your plan. Quite often, online sales are a driving force behind a company's decision to change technology. Online sales can save a business both time and money making it the most cost effective method to serve today's consumer. The innovative travel technology solutions available today allows technology providers to design and develop flexible & fully scalable applications that can easily grow with your business. Many can even provide the ability for you to customize the application templates to maintain your company's own unique branding. And to serve today's growing number of consumers who use their mobile device to purchase travel products as well as those that switch between devices during the research and booking process, many are choosing applications that use responsive technology that can automatically adjust the screen layout based on the type of device being used.

Experience has shown that some of the best travel technology solutions are the result of collaboration. Software Developers, Suppliers and Travel Agents all provide valuable input on how to design and develop the ultimate online travel booking engine. Each of these participants in the sales process play an important role and any technology should consider the individual needs of each. This type of collaborative effort can help ensure an online solution that automates processes and increases revenues while it reduces the time and effort required to complete a transaction.

Input and feedback from Suppliers as well as Travel Agents ensures that the technology connecting them meets each of their individual needs as well as identify areas for process improvement more efficiently. For example, Easy to Use applications designed by a specialized team working with travel agent users are able to deliver an online booking engine that reduces the amount of time required to train agents and gets them selling faster. Finding a technology solution with the right combination of options for your business can be critical and the key to the success of your online travel business. Finding a technology partner that uses a collaborative approach can be just as important.

Monday, 5 June 2017

Hotel Bookings Anytime, Anywhere



The explosive use of mobile devices over the past decade has made mobile technology an important part of any travel business' strategy to attract and serve customers. Have you ever turned around and went back home to get your mobile phone, even if you are going to be gone for just a few minutes? It seems like many of us have become so accustom to the convenience these devices provide, that they have become one of our most important, if not critical possessions.

Retailers recognize this opportunity and many have capitalized on the trend and can make their products and services available to their customers anytime, anywhere. Airline reservations are just a few clicks away and many applications include a hotel booking engine as well.

You'll want to start with the basics like a mobile ready website so that customers can find your business quickly and easily online using the device of their choice. A good way to start your research may be to learn what your competitors are using for their online technology and see if something similar might work for you. Businesses of all size are realizing the potential of mobile ready technology to gain more customers and increase sales and are taking their business mobile. Today's online consumer can shop for and purchase everything for their trip using their mobile device including airline tickets and hotel reservations and they can even purchase Travel Insurance for it all as well.

As Millennials become the largest segment of consumers, make sure your business is ready to serve this generation the way that they choose to shop. While there are no precise dates for when this contingent of the population starts or ends, typically a millennial was born between the early 1980s and the mid-1990s to early 2000s as a group. This is the generation that grew up with laptop computers, cellphones and helped fuel the explosion of the use of smart phones globally. They are quick to embrace new technology and make a majority of their purchases online. They also travel more than generations before them and often start their research for their travel accommodations using a hotel booking engine that is mobile ready.

When it comes to online technology, you need to be open to learning something new every single day, or you will quickly find your online technology outdated and unable to keep up with today's mobile economy. To prevent this, one topic that should stay on your radar is mobile ready hotel booking engine. As you research the online booking engine options available, you should consider that more businesses will be offering their services online than ever before, ensuring that mobile ready travel technology is here to stay. The benefits of flexibility and ease of use improves the customer engagement in a way that millennial customers demand. A strong mobile strategy can increase sales while improving customer engagement and loyalty, a combination of factors for growth that your business is sure to benefit from.

Finding a hotel booking engine with the right combination of options for your business can be critical to the success of your travel business. Finding a partner with travel technology solutions to help you reach today's mobile consumer anytime, anywhere they shop for travel can be just as important.

Tuesday, 9 May 2017

It Started with Flight Booking Software



Today, no travel technology solution is complete without some type of flight booking software included. The airline industry was an early pioneer of automating the sale of travel and introduced the first computer reservation systems decades ago. I started my career as an airline reservation agent and remember attending weeks of training to learn how to use the first in-house computerized reservation systems. Gone were the days when we would scramble around the reservation center to find the actual "Book" that kept track of the customers booked on a certain flight. The "Book" was replaced by clunky green screen monitors connected to a massive Computer Reservation Systems also known as the CRS. We were required to memorize cryptic formats to check schedule availability, pricing and to complete a reservation. While many complained about the time and effort it took to learn how to use the new flight booking systems, it wasn't long before everyone saw just how much more efficient it was compared to using the old reservation books.

These airline reservation systems continued to evolve, adding updated flight information and other services to assist customers and travel agents. Airlines quickly discovered the benefit of expanding the access to these systems to their best travel agent customers, providing them instant access to availability and pricing as well as the ability to book flights for their customers.

These early centralized computer reservation systems began to add more features and additional travel components such as hotels and car rentals and eventually evolved into early versions of the first generation of Global Distribution Systems or GDSs. These computer reservation systems were deployed in travel agency offices worldwide and became critical for both airlines looking to increase the distribution of their product as well as the travel agents looking to serve their customers more efficiently.

It wasn't long before the internet revolution exploded and suddenly consumers were shopping and purchasing just about everything online. As these online travel technology solutions became more widely used, many travel agents identified the need for online travel technology solutions that automate processes and are easily customized to support their own unique brand identity. Today's travel agent needs both a Business to Business (B2B) application as well as a Business to Consumer (B2C) application that automate processes and increase revenues while reducing the time and effort it takes a travel agent or consumer to complete a transaction.

Travel Agents need to be able to quickly adjust a product's selling price or include special offers right in the availability display. Flight booking software needs to have the flexibility to define a business rule to a specific market, travel or booking dates, suppliers and more. Applications should be designed to meet the unique requirements of Global Marketplaces and easily handle multiple currencies as well as multiple languages.

Early adoption of automation combined with the fact that a flight reservation is often the starting point when making travel plans, make flight booking software a key component for most travel technology solutions. Finding a travel technology solution with the right combination of options for your business can be critical to the success of your travel business. Finding a technology partner with solutions to help you easily and cost effectively reach today's mobile consumer where and how they shop for travel can be just as important.

Tuesday, 2 May 2017

Travel Technology Solutions Can Help Your Business Grow!



Travel technology continues to evolve at lightning speed and has significantly impacted the way that Suppliers as well as Travel Agents attract and interact with customers. In today's world, travel technology solutions are a key element to the success of any travel business whether a small to medium size traditional retail agency or one of the large online travel agencies (OTAs) that dominant today's online travel market.

Many "out of the box" solutions do not have the flexibility needed and are too generic for many businesses. A custom built application can be expensive to develop and maintain putting them "out of reach" for most except for the largest companies. When considering online travel booking engines, look for one that automates processes, has the business rule features you need and is easily customized to support your unique brand identity.

When trying to reach a limited amount of targeted customers, the traditional method of face-to-face meeting at a retail travel agency location or speaking with an agency call center is usually enough and in some cases can help strengthen the relationship an agency has with their customer. A good travel agent does more than just "take travel orders", they are a resource that can assist with making the right choices for a trip and can often provide access to special deals and amenities. They can help today's traveler avoid making a disastrous mistake with their travel arrangements and can often help make them feel like a VIP during their trip.

Whether your customers shop online or through a retail travel agency, travel technology plays an important role in their interaction with your business. The best applications provide both Business to Business (B2B) capabilities for retail travel agents and call centers as well as Business to Consumer (B2C) to serve those customers shopping online. But there is more to selling travel online than having a website, there are travel technology solutions available today that are built using responsive technology. These mobile ready applications automatically adjust their display based on the type of device being used. A critical feature to reach the growing number of consumers addicted their mobile devices.

The right technology solution also plays an important role in setting a business up for future expansion. Whether that be through organic growth, reaching out to a new ethnic markets or expanding into a new geographic region, your travel technology needs to be ready to expand with your business.

Look for applications that are designed to meet the unique requirements of Global Marketplaces and can easily handle multiple currencies as well as multiple languages. However, going global involves a lot more than language or currency since each market can have it's own requirements and set of local supplier content that is critical to success there. You'll want to find a global application that has worked closely with customers and suppliers to localize the product including access to that specific local content critical to the market.

Finding travel technology with the right combination of options for your business can be critical to the success of your travel business. Finding a technology partner with solutions to help you reach today's mobile consumer where and how they shop for travel can be just as important.