Showing posts with label Airline Reservation System. Show all posts
Showing posts with label Airline Reservation System. Show all posts

Wednesday, 18 March 2020

Flight Booking Software Innovation

Airlines have led the travel industry by developing ways to offer special perks to their most loyal customers. Flight booking software that allows for Users to pre-select a seat on the airplane has been around for decades, however, many airlines have recently found innovative ways to charge additional fees to reserve the best seats onboard.  Seasoned airline passengers know the extra legroom that an emergency exit row seat automatically brings and have been grabbing these roomy seats for years. Aisle and Window seats tend to be the most popular with passengers overall and first to go.  Most airlines were quick to capitalize on these trends and began to charge a premium to passengers reserving these seats in advance.  Except of course for the most loyal frequent flyer program members who have been given access to “preferred seating” for a long time.


Distinguishing the experience for coach passengers must have been a success since it wasn’t long before airlines began introducing new “premium coach sections” to offer passengers perks like extra legroom and preferred positioning within the coach cabin.  Suddenly it has become apparent that not all coach seats are equal and the pricing options available when selecting a seat for some airlines today clearly reflect this.  How much extra a customer is charged to pre-reserve a particular seat or whether they are even charged at all can be determined by their loyalty program status.

But the special perks and treatment customer loyalty programs offer today are not limited to preferred seating.  Your preferred customer number may determine a customer’s experience throughout their entire journey.  Starting at the airport, a customer’s frequent traveler number can determine which line they wait on at the airport to check-in, whether they pay to check a bag or not, even their priority when it comes time to board the aircraft.  Once onboard, important things like which the seat they are actually seated in or whether they receive complimentary drinks and a meal can all be determined by their loyalty program status with a specific airline.  As airlines continue to invent new ways to provide a higher level of service and comfort for their most loyal customers, your flight booking software needs to be able to keep up and provide this information during the booking process.

Capturing and sharing a customer’s loyalty program information has always been important to only ensure individual customer loyalty programs are credited, but today this information may determine much more.  Everything from which line they have to wait on at the airport to check-in, the order they are allowed to board the plane as well as where they sit on the plane and even onboard service perks like complimentary drinks and meals that they may be entitled to.  Flight booking software needs to provide the right combination of product features to manage your travel agency business and provide operationally efficiencies that increase sales and reduced costs.  It should be easy to use for both agents and customers and provide live access to content.

Tuesday, 18 February 2020

Airline Reservation Systems Should Be Easy To Use


There are so many different places that consumers can go to purchase the same product, ever wonder why someone would choose to purchase an identical product from one vendor versus another?  The answer usually comes down to price, service or convenience.  Whether you are selling a bottle of designer cologne or a ticket on the airline, odds are consumers will base where they make their purchase based on one or all of these criteria.   Choosing one airline reservation system over another is no different for today’s online traveler.

If you want to reach price-driven consumers, make sure you offer the best value and price.  Your online booking engine must be able to search the best sources for content quickly and cost-effectively for you to offer a competitive price.  This includes the ability to adjust the selling price quickly and easily as well as offering value add offers right in the fare availability display.  Accessing the low rates offered by air consolidators is another way to get the best fares for your clients.  Different air consolidators specialize in different regions however, so you may look for an airline reservation system that allows you simultaneously search multiple air consolidators for the best fares.
Travel agents can be a great resource to consumers trying to make sense of all the options available and find the best deal possible.  To provide the expertise and service that only a professional travel agent can offer.  Your customers look to you for your expertise in travel, so make sure your clients get the VIP treatment they deserve.  Make sure your application allows them to select seats, request meals and add loyalty program information to their airline reservation.  Be sure to negotiate the best fares possible with the airlines and promote any special deals or amenities that are made available.
Make sure your airline reservation system is convenient for customers to use how and when they choose.  Today’s consumer has become accustomed to shopping using a variety of devices.  Some exclusively use their smartphone to research and purchase travel online.  Others may start their initial search using their handheld device but switch to a tablet or laptop to complete the purchase.  And you will always have the more traditional consumer who may research options online, but prefer to speak with a travel agent to make the actual booking.
To serve all these customers, your airline reservation system must allow you to distribute your products and serve your customers via several online channels.  For applications that support customers via a call center, you will want to consider an application that is easy to use and requires little agent training.   For those consumers shopping via your website, you’ll need an application that allows you to promote special deals and value add offers.  And for those “on the go” mobile consumers, you’ll need a mobile-ready application that adjusts the screen display to fit various devices.   Ease of use and convenience are important when deciding on the right airline booking solution for your travel business, choosing the right technology partner can be even more important.

Wednesday, 4 December 2019

Airline Booking Engine Options Can Vary


Most airline booking software can provide “live” connectivity with airlines so that the most up to date pricing and availability is used. Some air booking engines even have the ability to search multiple content sources simultaneously for the best price, allowing agency owners the ability to combine their own content with content from other sources. Many travel agents look for an online booking engine that allows them to customize the branding such as headers, footers and style sheets to reflect their agency’s unique identity and provide a seamless online experience for their customers shopping online.

So many of today’s airfares come with specific rules attached to them that choosing the right fare can be confusing.  Some fare rules are important for Consumers to be aware of such as the ability to change their itinerary, class of service or receive a refund on their ticket.  While other fare rules may only make sense to the Travel Agent such as published verses private fares, fare basis codes, combinability, and other GDS information.



The flexibility to choose which information your airline booking engine displays to specific types of users of the application can prove to be an important and valuable tool.  Whether you choose to display the information directly from the GDS or customize the display to contain only the information you want to display can be left up to you.

Look for an airline booking the engine that allows you to set up and control what rules are shown to the user. Many of today’s applications allow you to set up different rules for published verses private fares for example.

The business management tools that an airline booking engine includes is an important factor to consider and something which can vary greatly from system to system.  Most applications include the ability to adjust a product’s selling price, but the level of flexibility defining business rules is where systems can vary tremendously. Most have the ability to adjust selling fares by the airline, but some go much further and allow for Rules to be defined by itinerary, class of service, travel or booking dates and much more.

The ability to easily run reports to track your business and help you make adjustments along the way is also an important consideration when evaluating any air booking engine.   Who are your top customers?  What are the top destinations your customers are interested in? Are your customers finding what they are looking for on your website?  Many applications include reporting tools that track your bookings, but some can even provide search statistics that can let you know quickly and easily what your customers are looking for when they come to your website.

This can be valuable information for a business owner to consider when reviewing their overall product offering as well as negotiating preferential rates with Suppliers.
Choosing an airline booking engine with the right combination of options for your business can be a critical decision.   Finding a technology the partner that will help you reach today’s mobile consumer with the content they are looking for can be just as important.

Monday, 11 November 2019

Flight Reservation Systems Help Sell More

An easy to use flight reservation system can have your agents selling faster and allow you to customize the look and feel to match your agency’s own brand identify.  Today’s online travel booking engines include robust business rules features that allow agency owners to easily adjust a product’s selling price and deliver the appropriate marketing message to their Users.  Unique and easy to follow process flows can even help you easily expand the products and services you provide your customers.

Whether your clients are making their flight arrangements for the business trip they have to take or the two-week vacation they NEED to take, chances are they may need assistance with a hotel or ground transportation to make their travel arrangements complete.  Today’s custom packaging solutions allow agency owners to pre-package a travel itinerary to be sold online.  The ability to easily combine all the different components of a trip itinerary into a single custom travel package can help you offer clients more services and quickly increase your overall sales volume.  The optional packaging modules available with some travel booking solutions combine the various live supplier connections with the travel booking engine’s innovative rules engine.  Dynamic packaging solutions allow agents or consumers to build their own unique travel packages with live pricing and availability for cruises, flights, and hotels as well as other travel products.
But your travel business will need more than great technology to be successful in selling flights online.  You need to make sure you have access to the lowest fares and best value to serve today’s price driven customer. Your flight reservation system must be able to search the best sources for content quickly and cost-effectively to ensure you offer a competitive price.  Make sure the technology you choose can provide live access to airline content to be sure the most accurate availability and pricing are used.  It helps to negotiate the lowest fares and best deals possible with the airlines when using your own agency credentials and be sure promoting any special deals that are available.   Accessing low rates offered by air consolidators is a great way to easily access the lowest fares available.  Since many air consolidators specialize in specific markets or destinations, you may look for a flight reservation system that allows you to simultaneously search multiple air consolidators for the best fares. You will need the ability to easily adjust pricing and perhaps include value add offers right in the fare availability display.
The right flight reservation system can be a great resource for any online The user that is trying to make sense of all the options available and find the best deal possible.  Make sure your agents have the expertise and tools to provide the topnotch service that only a professional travel agent can offer.  Finding online airline reservation software with the right combination of features for your travel business can be a difficult and critical decision to make.  Finding a technology partner that can help your travel business drive efficiency through innovation can be just as important.

Wednesday, 4 September 2019

Airline Reservation System Options

Finding the right online airline reservation system with access to the content you need for your travel business can be a difficult and confusing process for even the most experienced professional. There are several types of travel booking engines available in the market today to consider. Some offer specific travel products such as airline or hotel reservations and many provide the ability to target multiple selling channels such as Business to Business, Business to Consumer and even Business to Business to Consumer. 

The more advanced mobile ready booking solutions are built using innovative responsive technology that automatically adjusts the booking engine display to fit the type of device being used. This allows any User of the application to easily view and navigate through the booking process regardless of the device they are using.   There is even a state of the art mobile apps available that allow you to expand your brand’s presence to handheld devices. Understanding how your customers prefer to plan their travel arrangements along with some research on the different options available will help identify the right type of airline reservation system for you.


But finding the right online booking engine to serve all the different distribution channels you need is only part of the answer. Content is key when it comes to the success of any online business, including those selling airline tickets online. Identifying and securing the right sources to access the airline content you need can be just as critical as the booking engine functionality is to the success of your business.

Many travel agencies choose one of the Global Distribution Systems (GDS) to check availability and confirm airline reservations. Accessing fares and availability via a GDS using an Agency’s specific ID provides Users to access to published airfares available in the market as well as any private or negotiated fares an agency may have. If you plan for your booking engine to use your GDS ID to make bookings, you’ll want to find a technology partner who can connect the booking engine you choose with your Agency’s GDS ID.

Many agency owners choose to align themselves with an air consolidator in order to gain access to the lower, preferential airfares these airline aggregators can negotiate. By consolidating sales from several smaller agencies, many air consolidators can drive significant volumes with airlines.  This allows them to negotiate discounted private airfares as well as preferential fare rules and better commissions on published airfares. Some air booking engines even have the ability to simultaneously search multiple content sources for the best price, allowing an agency’s airline reservation system to combine their own agency GDS content with fares and content from other sources such air consolidators and affiliated agencies they may work closely with.

With so many distribution channel options combined with the numerous airlines with what seems like countless different fare options, finding the right airline reservation system with the right content sources can be an important and critical decision that determines the success of your online business.  Finding a technology partner that drives efficiency through innovation can be even more important.

Tuesday, 30 July 2019

Today’s Travel Booking Solutions Take Your Business Further

The airline reservation system was originally designed to automate the process and reduce the time and effort required to complete and manage passenger reservations.  Many of today’s travel booking solutions go a step further with advanced functionality and customized applications that provide complete travel packages via a seamless online experience for customers. Some support complete private label versions where the complete layout can be changed to meet your specific requirements.  Whether your customers are looking to book an airline ticket, a hotel room or even that perfect cruise vacation, an online reservation engine can help you serve them quicker and easier.

Today’s airline reservation system provides live access to airline content to be sure the most up to date availability and pricing is used. Some even have the ability to simultaneously search multiple content sources for the best fare. Most provide the revenue management tools you will need to manage your business, including the ability to easily adjust a product’s selling price by airline, itinerary, flight number, cabin class, dates and more.Whether your customers prefer to make their air arrangements directly with a traditional travel agentor they prefer to shop and book online, today’s travel booking solutions provide the ability to service them quickly and easily and some even support multiple selling channels using a single application.


Hotel booking engines are designed to allow travel agents as well as consumers to research and book hotel rooms quickly and easily online.  Most include links to media files & rich content to assist with selecting the right hotel property during the shopping process. Many provide maps allowing the user to quickly see where the hotel property is located in relation to local area attractions. Today’s cruise booking engines include a vast amount cruise line, cruise ship and cabin descriptions linked to media files & rich content such as cabin photos, ship images and deck plans to assist in the shopping process.  Many provide live access to Cruise Line content to be sure the most accurate availability and pricing is used as well as powerful business management tools that allow business owners to keep pace with changing fares and the multitude of special promotions that cruise lines offer.

Another key feature to consider in a travel booking engine is the use of responsive technology to provide greater support of various mobile and tablet screen sizes.  Handheld devices have become such an integral part of today’s culture their mobile devices to shop and purchase goods and services online. With the all the time that people spend using their mobile devices, it’s no wonder that mobile Apps with travel booking solutions have become a popular way for travel agents to interact with their customers. One online travel booking engine that can be used on any device will become progressively more important to your online strategy in order to keep pace with the increasing use of handheld devices by consumers. So find the online travel booking solution that is right for your business and start providing a seamless online experience for your customers.

Wednesday, 8 August 2018

Airline Systems Continue To Evolve



The days when making a flight reservation with an airline was a time consuming and complex process seems like a distant past. Today just about anyone can make an airline reservation quickly and easily using an online air booking engine. Whether consumers use an airline website or one of the many booking tools offered by an online travel agencies, they are just a few clicks away from having their air travel arrangements confirmed and ticketed. The airline reservation system you choose for your business can be critical with many having been a driving force in the automation of online travel bookings as these systems have evolved over the years.

Today's online booking engines can help your business reduce it's overall administrative costs while expanding your customer base and increasing your revenues. Online sales have proven to be one of the most cost effective ways of serving customers and the tools available today are better than ever. Today's airline reservation system is the result of decades of upgrades and enhancements that now include features like advance and/or preferred seat selection, choice of meal preference and special service requests.

And as the world went crazy embracing mobile technology, so did the airline systems. Travelers can now make their flight arrangements using the device they choose, including their mobile phone or tablet. The increasing popularity of the air mobile app has been driven by a population that is always on the move and prefers not to carry their laptop with them. Mobile Apps can also provide a great "branding" opportunity your business so all your customers need to do today is to download the air booking mobile app on their cell phone and log-in to your booking engine. The features of an air mobile app not only enable any travel agent to cater to their clients on the move, but most mobile apps can take full advantage of the powerful features and functionality offered by an online booking engine.

And it's not only consumers that enjoy these simple to use applications, they are so easy to use that travel agents can be trained quickly and have them selling faster. Gone are the days when an agent had to understand complex GDS formats to check flight availability and price options. The airline reservation systems of today have streamlined this process and reduced the amount of time it takes to complete a booking. Robust business management and reporting tools also give an agency owner the powerful information and control they need to manage their business in today's competitive marketplace.

For those clients who want to control their own User Interfaces while still taking advantage of some of the powerful tools offered by an airline reservation system, Air Booking Engine API options can provide the capability for large, online travel agencies to host all Air booking user interfaces on their own server while using an air booking engine API for business logic as well as live Pricing, Availability & Booking.

Finding an airline reservation system with the right combination of options for your business can be an important decision and critical to the success of your business. Finding a technology partner that will help you reach today's mobile consumer where and how they shop for air travel can be just as important.

Friday, 23 February 2018

The Airline Reservation System of Today



The days when making a flight reservation was a time consuming process are long gone. Today, anyone can book a flight quickly and easily using an online booking engine. Whether consumers use an airline reservation system they find on an airline website or one of the many online travel agencies, they are just a few clicks away from having their airline reservation confirmed. Today's online booking engines are easy to use and can help a travel business owner reduce their overall administrative costs.

Today's consumer can purchase just about anything using a variety of mobile devices including their travel arrangements. The increasing popularity of mobile applications has been driven by a population that is always on the move and prefers not to carry their laptop with them. All they need is their mobile phone. The online travel applications available today are designed to take full advantage of the many powerful features and functionality offered by an airline reservation system. These easy to use booking engines allow new agents to be trained quickly and has them selling faster. There are even solutions for those who want to control their own User Interfaces while still taking advantage of the innovative technology offered by some of the most powerful booking engine's available.

To serve the multiple travel distribution channels used today, there are Business-to-Business (B2B) solutions for Agents, Business-to-Consumer (B2C) solutions for Customers, and even Business-Business-Consumer (B2B2C) solutions to extend an agency's business to include outside Agents looking for their own web presence.

The travel booking engine you use should be integrated with an airline reservation system that provides access services and amenities like interactive seat maps so passengers can easily select their seat, request special services or make their onboard meal selection in advance. And customer loyalty programs have become so popular with travel suppliers that it is important to include a customer's loyalty program ID with the reservation.

Business Management Tools are another critical feature to consider. Revenue Management tools to help an agency owner control a products selling price and offer targeted promotions or special offers can help set your business apart from competition with unique offerings. The ability to integrate your own marketing message right in the booking engine's availability display or adjust the selling price based on how and when the booking is made can be quite powerful when competing with today's online world.

Online booking engines with dynamic packaging tools have become increasingly popular as consumers look for a single source to satisfy all their travel needs. Online dynamic packaging solutions are often an extension of an existing booking engine designed to allow agents as well as consumers to package and price cruises, flights, hotels and other travel products in real time. Custom Packaging solutions allow agency owners to custom tailor a travel package in advance to be sold online.

Choosing an airline reservation system with the right combination of options for your travel business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer can be just as important.

Wednesday, 17 January 2018

Booking Travel Often Starts With An Airline Reservation System



A flight reservation system is core to any travel booking engine. A significant portion of trips booked today, whether for business, vacation or visiting friends and family, start with a reserving a flight itinerary. The airlines were early pioneers in the travel industry and the technology used to distribute their products as their networks and sales volume grew. The airline reservation system is an integral part of any air carrier's technology infrastructure and most of the time integrated with other internal systems used to operate the airline. Everything from corporate accounting systems that track ticket sales and usage to complex ticketing and departure control systems that require the integration of important passenger information to operate smoothly. Even your checked baggage is monitored throughout your journey by tracking systems that are tied to your airline reservation.

As technology has advanced over the years, airlines have consistently adapted and enhanced their internal systems to take advantage of improved efficiencies and the associated cost savings. This has allowed them to process more passengers quicker and easier than ever before while providing improved service to their customers. The major airlines extended the “reach” of their flight reservation system initially to Travel Agents via applications which evolved into today's Global Distribution Systems (GDSs) and eventually directly with consumers via airline company websites on the internet.

These systems can also help your travel business increase sales and provide better service to your customers. An airline reservation system can provide the most up to date flight schedules, pricing and availability which is why a “live” connection with them is so important in today's fast pace world. And with so many special deals out there, you may want your travel booking engine to simultaneously search more than one source for a specific airline itinerary to ensure you are offering your customers the best deal available.

The booking engine you use should be integrated with a flight reservation system that includes access services and amenities such as interactive seat maps for advanced seat selection as well as requesting special services or onboard meals for some passengers. It needs to be able to transmit information like customer loyalty program IDs and special service requests. The online booking engine you choose should have as many of the features and services that are offered when using an airline's website.

Today's online booking engine needs to provide the ability to easily adapt to constant changes in the marketplace. The ability to easily make price adjustments and include value add offers right in the availability display are critical for your business to remain competitive. Look for an application with a Business Rules feature that allows you to predefine price adjustments based on a wide range of criteria including the date the reservation is booked, the dates of travel, the airline flight number and even the type of airfare used. Lastly, you may want to consider an airline reservation system that includes reporting tools to track your business.

Finding an online booking engine with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you reach today's mobile consumer where and how they shop for travel can be just as important.

Monday, 25 December 2017

Travel Plans Often Start With Booking a Flight



When people start out to make travel plans, they frequently start with an airline reservation. This makes access to flight booking software critically important to the success of any travel agency business. The right airline reservation system can help make researching the flight options available for a particular destination and checking prices a lot easier. But there are so many options out there, you'll want to research the different options available in the market and be prepared to do your homework. First, make sure you understand your customer's needs and shopping preferences. Then do some quick research of the different booking engine solutions available and what content you might want to include. For example, you may want consider flight booking software that is flexible enough to be used with a packaging module that can offer a hotel room with the flight. This may be an excellent way for you to expand your overall sales volumes while helping you serve your customers better and build up customer loyalty in the process.

The airline reservation system you choose needs to be able to provide your travel business the access the airline content your customers need at the price they are looking for. It should also include administrative tools that allow you to pre-define business rules so you can easily adjust a product's selling price or offer targeted promotions to customers. Most of all, it should be easy to use and reduce the amount of time to complete a travel booking. And consider using mobile ready flight booking software to meet the demands of today's mobile consumer.

Many of the air booking engines available today enable customers to define their initial search by a variety of criteria including a specific airline and class of service or nearby airports and flexible travel dates. A significant number of online booking engines actually access airlines via a connection with large GDS companies for live airline availability and fares to ensure the most up to date information is provided. Some are even capable of simultaneously searching multiple content sources at a time, allowing even a small agency access to not only their own fares, but those of an agency they may partner with. These online booking engines have been tested and certified within the GDS environment, so security and stability is sure to be provided. This new breed of flight booking software can also provide travel agents with easy to use administrative tools to manage their business. Revenue management tools can quickly mark up or discount a product's selling price by website, airline, itinerary and even class of service to adjust a selling fare quickly. Many even support multiple languages and currencies, making expansion into new markets easy.

Finding an airline reservation system with the right combination of options for your online business can be a critical in determining your success. Finding a technology partner that will help you reach today's mobile consumer where and how they shop for air travel can be just as important.

Thursday, 28 September 2017

Innovation is Key to Booking Airlines Effieciently



From the beginning, airlines have been driving efficiency through innovation with systems designed to automate processes and reduce the time required to complete an airline reservation. These systems have been providing travel industry professionals the ability to book air travel directly for decades. Early on they began to offer the ability to search schedule availability and price for flights by a variety of search criteria such a specific airline, flexible travel dates, nearby airports, nonstops only, etc. As the volume of an airline's business grew and they began to offer more service options in advance, the airline reservation system quickly began to include these features as well. Advance seat Selection, special service requests, ordering onboard meals in advance all became additional options in an online booking engine as well. Credit Card validation, AVS checks, Airline blocking, ticket type checks as well as consolidator and negotiated fares soon followed.

Many travel companies have found that the airline booking engine they can license from an experienced travel technology company to be more powerful and cost effective than developing, hosting and maintaining it themselves. For those looking to control their own user interface, some technology companies provide the capability for Clients to host all User interfaces on their own server while using a web services interface to their booking engine hosted by their technology partner.

There are many types of hosted solutions available including everything from the basic "out of the box" airline reservation system to more customizable applications that include unique sub-domains for your specific version of the application to minimize the appearance customers are being redirected from your website. The best of these allow for booking engine's headers, footers and style sheets to be customized to maintain your brand identity and provide a seamless online experience for your customers. Some travel companies may require a fully custom application where they design the complete layout to meet their own specific requirements. Mobile apps are now available that can extend an airline booking engine to a dedicated app. Many clients are also choosing mobile ready applications built using responsive technology that automatically provides support of various mobile and tablet screen sizes so customers can easily view and navigate through the booking process regardless of the device they are using.

As is the case with many things, the more that you need customized, the higher your costs are likely to be. So remember to evaluate the benefit that customization brings compared to the associated additional costs.

Live access to content is critical for any airline reservation system. Some air booking engines even have the ability to simultaneously search multiple content sources for the best price, allowing an agency to combine their own content with content from a partner agency. Management Tools include the ability to mark up or mark down a product's selling price by airline, itinerary, class of service, dates and more. Some even allow for promotional codes to be set up that can be redeemed during the booking process.

Finding an airline booking engine that can help your online business drive efficiencies through innovation is important. Finding the right technology partner to help make this happen is the key to success.

Monday, 17 July 2017

Choosing The RIght Airline System for Your Travel Business


Gone are the days when airline passengers needed to visit their local travel agent to make an airline reservation. The online revolution of commerce has touched just about every business and the airline industry is no exception. Today, customers can check an airline reservation system for pricing and availability from just about anywhere. Online travel booking engines have made it easier for customers to research and purchase airline tickets or reserve a hotel room. The advantages these online booking engines offer customers range from quick and easy price comparisons of several airlines to allowing travelers to select their seat or reserve a meal. Some even include the ability to simultaneously search multiple content sources for the best fare on a specific airline.

The convenience including a flight reservation system on your website allows customers to interact with your travel business any time of day, no matter whether you are busy at the moment or not. Simply put, having an online booking engine that is easy to use and readily available allows your business to be ready when your customers are. Not to mention the convenience of eliminating the need for your customers to make an extra trip to your agency location. A good online travel booking engine allows your customers to easily research and book their flight arrangements at their own pace as well as where and when they are ready.

Some air booking engines even include the ability to simultaneously search multiple content sources for the best fare. This allows them to take advantage of some potentially lower rates offered by an affiliated agency or partner by seamlessly including these lower rates in the display. Others may look for the ability to connect their flight reservation system with affiliated agents and their own individual or websites which can be another important tool to extend their reach. The more advanced air booking engines even allow for the Booking engine's header & footer to be customized to match a specific affiliate's unique branding.

Today's airline reservation system needs to keep pace with the changing marketplace and include the ability easily make price adjustments and include value adds in the display. A good air booking engine will provide the ability to adjust an airfare based on the date booked, dates travelled, airline, flight number and even the type of airfare used. Value add offers such as free travel insurance or other merchandising opportunities can be included right in the availability display in some cases, alerting customers to where they will find the best value in addition to lowest price.

Lastly, you may want to consider an airline reservation system that includes robust reporting tools to help you track your business. Predefined reports that provide basic Booking Statistics including basic customer reports, booking modified status reports to track bookings with a change in status and even search statistics to identify what customers are looking for verses actually booking using the flight reservation system.

Finding a flight reservation system with the right combination of options for your business can be critical and the key to the success of your online travel business. Finding a technology partner with the right solutions to meet your needs can be just as important.

Sunday, 26 March 2017

Does Your Airline Reservation System Support Your Brand?


Building a brand for your business in a way that allows you to take control of your niche market as well as expand into new markets is one of the keys to the success of any business. Selling travel is no different and in fact, a strong brand name is even more important when selling travel online. The airlines were the first in the travel business to successfully distribute their product electronically on a large scale. The evolution of the airline reservation system was key to this success and remains a key component in any of today's online travel booking engines.

Airlines have focused on building a strong brand for themselves and those that set themselves apart from the competition survived and those that did not are no longer around. A strong brand helps set your business apart from the competition in a crowded online marketplace, can create strong customer loyalty and may allow you to charge a premium for the services you provide your customers.

Your airline reservation system should help you increase your revenues, gain new customers and expand your business into new markets. The application you choose should be a flexible & fully scalable application that easily grows with your business while maintaining your own unique brand identity.

You'll want an application with easy to use tools to manage your business, including an administration section that allows you to quickly and easily define business rules that adjust a product's selling price, include value add offers right in the availability screen or determine what content source is used for a particular type of search. Business rules should even provide the flexibility to have your affiliated agent websites following a unique set of business rules that you predefine specifically for each.

If you plan to enter new markets or expand internationally, you'll need an application that meets the unique requirements of Global Marketplaces, such as an airline reservation system that can easily handle multiple currencies as well as multiple languages. And to reach today's mobile consumer, you'll need an application built using responsive technology that adjusts the display based on the type of device being used.

The strength of your "Brand" can be critical in the short term as well as the long term success of your business. Branding extends beyond your basic Marketing or Sales initiatives and touches every area of your business, including your online booking engine. So be sure to consider your online booking engine when developing and building a complete brand strategy for your business.

An online booking engine should result in operational efficiency and reduced costs for your business while helping you gain new customers and expand your business into new markets. The application you choose should be a flexible & fully scalable application that will help your business easily grow while protecting your own brand identity. Finding a travel booking application with the perfect combination of flexibility and features to support your brand is important to the success of your business. Finding the right technology partner to work with is even more important.

Friday, 10 March 2017

Keeping Up With Airline Perks & Ancillary Charges



The airlines have found new and innovative ways to charge for special perks and ancillary services. Booking fees, baggage charges, even onboard purchase of drinks and meals in many instances. Advanced seat selection has been offered by the airline for quite some time and many airlines have even found innovative ways to charge additional fees to reserve the best seats. In many cases the amount of the additional fee will vary depending upon the where a specific seat is located within the cabin. Do you like to reserve that aisle seat in the forward part of the cabin? Be prepared to pay an additional fee. Except of course for the most loyal frequent flyer program members who are often given access to newly invented perks like "preferred seating" and can reserve these seats free of charge!

There was a time not too long ago when it was mainly frequent flyers who thought about things like advance seat selection or reserving an onboard meal. As more and more of the world's population travels more frequently, access to these ancillary services are now important to most customers and critical features for any flight booking engine to provide.

The airlines were early adopters of customer loyalty programs and have tried to cater to their best customers by providing special perks. Dedicated customer service lines to call, waiver of certain fees and complimentary upgrades to First class are all benefits airlines offer. Your flight booking engine needs to be able to capture and share a customer's loyalty program information to not only ensure individual customer loyalty programs are credited, but so that a customer receives the onboard service perks they are entitled to.

The importance of how these airline perks and ancillary charges influence a customer's individual experience became very apparent to me during a recent trip. I was travelling to a destination that my regular airline did not offer the best schedule to. I decided to try a different carrier since it offered the only non stop flight and the schedule worked well with mine. Booking my flight online was quick and easy and I received what I thought was a decent fare.

It wasn't until I arrived at the airport when I started to notice a real difference. It started with a long line at the ticket counter. I decided to carry my bag with me rather than pay the airline to check a bag. I thought to myself, priority access does make a difference, shorter lines and waived baggage fees.
When I got to the departure gate, I noticed I was in Boarding Group 6, one of the last groups to be called. I thought to myself, will there be room for my carry on bag? Once on board I made my way to my middle seat since the flight booking engine I was using did not give me the option to reserve a better seat in advance. Something I would have been more than happy to pay extra for if the airline reservation system I was using gave me the option to.

Finding a travel booking engine with the right combination of features can have a big influence on an individual customer's overall travel experience and therefore critical to the success of any travel business. Finding the right technology partner is a good first step.

Sunday, 22 January 2017

Open Up New Horizons


The advancements in air travel over the past 50 years have changed the world. The popularity of Airline travel has exploded as more and more people travel and are exposed to different cultures. It seems like the more someone travels, the more likely they are to understand and appreciate what different cultures can offer. Air travel opens up new horizons for individuals and creates a better understanding of what different cultures have to offer. A good travel experience is the best way for people from different cultures to embrace one another, making the world a better place for everyone in the process.

Early versions of the airline reservation system were the first tools used by travel agents to make flight arrangements during a period when the travel industry was experiencing explosive growth. Today's flight booking software can not only help book a flight but it can also assign a passenger's seat, select their meal preference and even track a passenger's frequent flyer mileage. Just as air travel can open up new horizons for any human, many of the advanced online booking engines available in the market today can open up new horizons for your travel business.

The introduction and rapid adoption of the internet as a marketplace selling just about anything has certainly opened up new horizons for those selling travel. Retailers now have the ability to promote and sell their products and services online anytime during the day, regardless of what day of the week it is. With one of every three adults being what is referred to as "Millennials" by the year 2020, your airline reservation system must be designed to provide the flexibility to serve these consumers how and when they choose. This is generation grew up connected online and they are the largest users of social media and mobile technology by far today. As a result, today's travel software must be mobile ready and designed to provide the flexibility to serve consumers how and when they choose.

With competition selling airline tickets as tough as it is, it is important that the flight booking software you choose to use has the administrative features you'll need to properly manage your business. You'll want to be able to quickly and easily adjust a product's selling price and include value add offers to make sure you are always providing the best value for your customers. Quick and easy access to reporting tools will help you easily track your business can help identify areas for improvement or potential new opportunities. The ability to quickly and easily extend the reach of your booking engine so it can be used by affiliated agents and websites may also be something for you to consider.

It is best to start with a review of your current business processes and look for areas for improvement and opportunity. Your flight booking software should be easy to use, help you increase your revenues while reducing the time and effort required to complete a transaction. Finding an airline reservation system with the right combination of options for your business can be a critical decision. Finding a technology partner that will help you open up new horizons for your business can be just as important.

Monday, 19 December 2016

The Airline Reservation System Puzzle



An airline's internal systems often come together like huge technology puzzle that tightly fits multiple pieces together to form a complete picture. The applications required to operate an airline are vast to say the least and are required to quickly perform multiple functions. Systems must be accurate and easy to use and may include important functions such as departure control and In Flight systems, passenger reservation systems the distribution of airline schedules and fares. Access to seat & meal selection, interface with frequent flyer programs to access special fares or onboard amenities are all things that need to be considered.

The airline reservation system is one of the most important pieces of an airline's "technology puzzle" and the flexibility for it to interface with an airline's distribution network easily has been a priority for most airlines for years. Many of the older legacy systems used by some airlines quickly became outdated forcing them to migrate to newer and more flexible platforms requiring significant time and resources.

The same is true for many traditional as well as online travel agencies. Having the right airline reservation system can be central to your business. Whether you are selling one of your clients a hotel room for a business trip, a week's vacation at a resort or even a cruise, chances are they are going to need to book a flight to make their travel arrangements complete.

For today's price driven customer, make sure you have access to the best value and price. Your online booking engine must be able to search the best sources for content quickly and cost effectively in order for you to offer a competitive price. You will also need the ability to easily adjust the selling price and perhaps include value add offers right in the fare availability display. Accessing low rates offered by air consolidators is one great way to ensure you are accessing the best fares for your clients. Since many air consolidators specialize in specific markets or destinations, you may look for an airline booking engine that allows you simultaneously search multiple air consolidators for the best fares.

Travel agents can be a great resource to consumers trying to make sense of all the options available and find the best deal possible, so make sure your agents have the expertise and tools to provide the topnotch service that only a professional travel agent can offer. It helps to negotiate the best deals possible with the airlines and promote any special deals or amenities that are available. Travel Agents can make sure a consumer gets the best deal and make sure your clients get the VIP treatment they are looking for. Make sure the airline reservation system your applications use allow your agents and clients to select seats, request meals and add loyalty program information to airline reservations.

Identifying the right combination of content and product features for your air booking engine can be critical for your travel business, finding the right technology partner can be just as important.

Friday, 18 November 2016

Flight Booking Software Should Help Your Business Compete



It is tough for any size agency to compete with the large online travel agencies buying power with the airlines today, but there are tools available today that can help level the playing field. Choosing the right flight booking software is one way of getting your business online and helping you start to compete effectively. The ultimate goal being to provide your clients with a unique online booking solution that results in operational efficiencies and reduces the overall cost of making a booking for all parties involved.

With ever changing airline schedules and airfare wars, an airline reservation system needs to provide Live access to airline content to be truly sure the most up to date availability and pricing is used. Some air booking engines even offer the ability to allow users to simultaneously search multiple content sources, saving valuable time when searching for the best airfare for a specific itinerary.

With so many suppliers offering so many different deals, keeping track of price adjustments and promoting special offers can be a full-time job for many travel website owners. It is almost impossible to keep pace with changing airfares and the multitude of special promotions that are available simultaneously. Today's travel booking solution must provide the capability to quickly adjust a selling price and advertise value add offerings included right in the availability display.

The right airline reservation system can help simplify the process with a powerful business Rule features that allow business owners to easily adjust a product's selling price, include value add offers in the availability display and more while supporting both B2B and B2C channels. In addition to the basic business rule functions such as marking up or discounting an airfare, some solutions incorporate custom rule types that even define additional filters to determine which type of booking or selling channel a specific business rule should apply to. Some include filters to define a Rule by affiliate, supplier, departure, destination and more.

You'll want your airline reservation system to include revenue management Tools with the ability to mark up or mark down a product's selling price by airline, itinerary, class of service, dates and more. Some of the more advanced flight booking software includes features like the ability to set up automatic emails to Customers' and /or Agents advising them that a payment is due.

Reporting capabilities should not only include basic booking statistics but also search statistics to determine what customers may be looking for when searching on your website, but not finding with the airline reservation system you are providing. This type of information can be potentially valuable when negotiating private airfares and commissions with suppliers or defining price adjustments to be included in the air booking engine display.

Flight booking software should provide with the tools needed to manage a business and provide operational efficiencies that increase sales and reduced costs. It should be easy to use for both agents and customers and provide live access to airline content. Finding the right online booking solution can be an important decision for your travel business and finding the right technology partner can be even more important.

Saturday, 22 October 2016

How Booking A Flight Has Changed



Gone are the days when making a flight reservation was a time consuming and complex process.

Today just about anyone can book a flight quickly and easily using an online airline reservation system. The major airlines launched the first generation of flight booking software many years ago in an effort to automate bookings as their flight networks and number of bookings grew at an amazing pace.

Flight booking software has been around for decades and initially these internal airline systems were used by airline reservation staff to confirm bookings across their flight network. It was not long before the airlines began offering Travel Agents their own version of these systems for them to use as oppose to wasting time and resources calling the airline reservation center.

Today's online air booking engines are a result of years of technological evolution and have helped lead the online revolution in selling travel. Whether consumers use an airline website or one of the many online booking tools provided by travel agents, today's airline passenger is just a few clicks away from having their air travel arrangements confirmed.

Today's online booking engines can provide the tools for any size agency's website to compete with even the major online travel players. There are a countless number of online travel solutions available in the market today and choosing the right airline reservation system for your travel business can be critical decision. You need to identify what type of travel and how your clients prefer to book and decide what content you'll need access to.

Online booking engines for travel agents are designed to help travel agencies reduce their overall administrative costs while expanding their customer base and increasing revenues. Today's traveler research and book flights using a variety of devices, including their mobile phone or tablet. The increasing popularity of the air mobile app has been driven by a population that is always on the move and prefers not to carry their laptop with them. All they need to do today is to download an air booking mobile app on their cell phone and log-in. The features of an air mobile app can easily enable any travel business to cater to their clientele on the move.

An easy to use online booking engine allows agents to be trained quickly and has them selling faster. Some of the travel booking software available today can provide robust revenue management and reporting tools that give an agency owner the powerful controls they need to manage their business.
The introduction of the airline reservation systems has dramatically influenced how all travel products are researched and booked today. Flexible and customizable, the today's online travel booking engines are easily customized to support an agency's unique brand identity and selling style.

Today's technology options allow any size travel agency to compete with the largest OTAs while still providing the personalized service that booking with an individual professional travel agent can provide. With so much technology available, finding the right online booking engine can be a critical decision for your online business. Finding the right technology company to partner with can be even more important.

Sunday, 25 September 2016

FUNCTIONALITY + THE RIGHT CONTENT = SUCCESS

Finding the right online airline booking engine with access to the content sources you are looking for can be a difficult and confusing process for even the most experienced and seasoned professional.

There several types of online travel booking engines available in the market today. Some offer specific travel products such as airline or hotel reservations and many provide the ability to target multiple selling channels including Business to Business (B2B), Business to Consumer (B2C) and even Business to Business to Consumer (B2B2C). A more advanced online airline booking engine might even utilize innovative responsive technology that supportsvarious mobile device screen sizes so customers can easily view and navigate through the booking process regardless of the device they are using.There are even state of the art Air Mobile Apps available that allow any agency to expand their brand’s presence to hand held devices with dedicated Air Mobile Apps. Understanding how your customers prefer to research and book their travel arrangements along with some research on the different options available will help identify the right type of airline reservation system for your business.

Finding the right online booking engine to match your distribution channel needs is only part of the solution. Content is key when it comes to the success of any online business, including those selling airline tickets online. Identifying and securing the right sources to access the airline content you need can be just as critical to the success of your airline booking engine.

Many agency owners choose one of the Global Distribution Systems (GDS) like Amadeus or Sabre to check availability and confirm airline reservations using their own specific agency GDS credentials. Accessing fares and availability via a GDS using an agents specific ID allows users to access not only the “published” airfares available in the market, but also any “private” or “negotiated” rates a specific agency may have with an airline. If you plan for your booking engine to use your GDS ID to make airline bookings, you’ll first want to find a technology partner who can connect the booking engine you choose with your GDS ID.

Others may choose to align themselves with Air Consolidators in order to access the lower, preferential airfares that these airline aggregators are able to negotiate. By aggregating sales from several smaller agencies, many Air Consolidators are able to drive significant volumes with airlines and as a result they are able to negotiate deeply discounted private fares as well as preferential fare rules and better commissions on published airfares. Some air booking engines even have theability tosimultaneously search multiple content sources for the best price, allowing an agency’s airline reservation system to combine their own content with fares and content from other sources such Air Consolidators or affiliated agencies they may work closely with.

With so many distribution channel options combined with the numerous airlines with what seems like countless different fare options, finding the right airline reservation system with the right content sources can be an important and critical decision that determines the success of your online business. Finding the right technology company to partnerwith can be even more important.

Tuesday, 26 January 2016

Localize Your Air Booking Engine When Going Global

Think your online airline booking engine is ready to go Global? Well there are the obvious things that you will need to consider such as local language and local currencies. As many expanding internationally quickly learn however, there are a lot more things your business will need to address before your global expansion will be successful.

A centralized application managing Live connections with Supplier content along with flexible Business Rules to manage the product offered customers is key for any online travel business. But launching airline reservation software in global markets involves a lot more than an online booking engine with multi-currency and multi-language capabilities. As many businesses quickly learn, there is a difference between “globalizing” a product so that it is generic enough to work in several markets verses “localizing” a product. Just as the languages and currencies used in different countries may vary, so do many of the regulations regarding consumers and the disclosure of information during the selling process.

Many market requirements dictate a unique sales flow and some may need access to specific local content only available in that market. These variables require an airline booking engine with a layout that can be quickly customized to meet local requirements combined with easy access to critical local market content to complement “global” content providers.

While simply translating an application into a new language may be a quick way of entering a new market, there is some danger with his approach. Lost in Translation, your brand message may be unclear or miscommunicated. Many have learned that Languages often need to be customized or localized to account for regional dialects. The Portuguese spoken in Brazil is much different than in Portugal. The Spanish spoken in Latin America can be dramatically different than that in Spain. Remember when Chevrolet launched the Chevy Nova in Latin America, not realizing at first that the cars English name (No-Va) loosely translated to “No Go” in Spanish?! Even English sounds different when spoken by the British verses an American. Although as an American, I do have to admit the British always sound better!

Some travel businesses may even want to offer a discount to customers who book online and encourage bookings via this cost effective channel. Or perhaps a lower the price based on the time of day or the day of week a booking is made. The possibilities are endless and your ideas should not be limited by the constraints of your booking engine.

As today’s consumers have more and more options, targeted messages and custom offers have become a key marketing approach used by many successful travel companies. Access to airline reservation software that can quickly and easily target special offers by departure city or destination can be a critical tool needed to communicate where the best deals are or where a specific offer can be found.

Finding the right technology partner to help take your business global is important, finding a technology partner who understands the need to localize before you can globalize in even more important.