The cruise booking solutions that are
available in the market today are the result of years of technological
improvement. As the travel industry
scrambled to move sales to online channels, the complexity of selling a cruise
brought unique challenges. The initial
online cruise booking engines launched in the market had limitations not only
with functionality but with the ability for a cruise line to differentiate
their brand in the crowded marketplace as well.
These applications have evolved over the years and have been driving the force behind the increasing sale of cruises online today.
Today’s cruise booking engine can
provide live access to cruise content and provide Users with the most up to
date content, availability and pricing. However, the support for modification
of cruise bookings can vary by cruise line and can further vary by booking
status, fare code and sailing. The modify options available in today’s cruise
booking solutions can vary by feature and most modify options are only
available to a “logged in” agent User and typically not a consumers using
online cruise booking solutions. Fare code, cabin category or actual cabin/stateroom,
dining options and guest details are all booking elements where modifications
are commonly supported. Many of today’s cruise
booking engines even makes it easy for a User to review booking activity by
maintaining a detailed history.
Cruise lines have turned ships into
destinations in their own right, so today’s cruise booking software requires
the integration of detailed photo galleries, deck plans and even videos to
highlight their distinct features and amenities. Cruise line, cruise ship and cabin
descriptions need to be part of the cruise
online booking system and linked to media files & rich content such
as cabin photos, ship images and deck plans to assist Users during the
research, shopping, and booking process.
And with so many competitors offering
so many deals, cruise booking solutions need to provide an easy and efficient way for you to manage the various special pricing or value add offers for a
business to remain competitive. The
travel technology solution you choose should include the ability to easily
define pre-set business rules so you can manage specific products’ selling
price and include any value add the offer you may have. To reach today’s mobile consumer, you’ll
want a mobile-ready online application so you can serve these clients regardless
of the type of device they choose to use or when they choose to shop.
Fast and easy to use applications can
help reduce the amount of time it takes your agents to research and complete a
travel booking. Today’s travel
technology solutions provide quick, live access to supplier content and use the
most up to date availability and pricing. The application you choose should
have a quick response time and supported by a technology partner that is
responsive to the needs of your business.
Finding a technology solution that will help your travel business reach
today’s online consumer is an important decision. Finding the right technology
company to partner with can be even more important.
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